Parallel imports or personal imports where the NZ supplier refuses to repair when things go wrong is often alarming to the unsuspecting purchaser. Companies trading under many different names, loading warranties and charging for them as extras when often they are included from the manufacturer. The internet has become a more popular source for online shopping, regrettably we have seen more and more instances of fraud affecting online shoppers. Think you have a better price from someone in NZ (authorised dealer)? Call us, we’ll see what we can do. There are so many scamming online sellers today, “buyer beware” protect yourself!.When something goes wrong, faulty, late delivery, doesn’t matter how many times you try to email, they don’t get back.Hidden charges which don’t show up until your credit card statement arrives, these charges only show up when your credit card statement is sent to you.Some resellers will open boxes and charge extra for parts that are normally included by the manufacturer. Included parts may be sold to you separately.(The product is now out of stock, your card does not go through, etc.) In many cases if you do not purchase the warranty, your purchase will be denied. You may be asked to buy an expensive extended warranty.They may state that the product includes the manufacturer warranty, but not tell you that the warranty is valid only in Europe, Japan, or South America, and NOT in NZ. Goods may be grey market/parallel imported.Our customers often share these stories with us, so we thought we would share a few with you, in hopes that you don’t fall prey to any of these unscrupulous sales tactics. If you’ve ever searched for a product on a shopping engine (such as Priceme/Pricespy) you may have asked yourself, “Why are some stores charging so much less than other stores?” Protect yourself online by buying from authorized dealers, with genuine feedback and reputations. The Internet is an incredibly convenient information source and a wonderful way to find savings on the products you want. buys directly from big brand manufacturers and guarantee you buy NZ new, (no grey imports or parallel imports).ensures that manufacturer warranties will be honoured.provides support for all the products they sell.often receives training directly from manufacturer representatives and shares that expertise with you.meets manufacturer’s standards, from sales to service, in order to receive authorized status.In most cases we are more than a reseller, we are a direct dealer who also receives training and where possible we personally test products we sell.Īuthorized dealers like us offer peace of mind. Rapallo is fully authorized to sell products by all of the manufacturers listed on our website and in our store. Rapallo is an independently owned New Zealand company and with more than 15 years experience, we offer you both technical expertise and superior service. Lifetime warranty against manufacture defects.The Rega designed bias system will adjust the amount of bias as the tonearm tracks the record ensuring even tracking and negating the need for user setting. The latest version of Rega RB220 Tonearm now has adjustable bias allowing greater compatibility with a wider range of cartridges. This level of care ensures perfect tracking and maximises the amount of information the cartridge can extract from the record surface. Each tonearm is meticulously hand assembled using custom Rega made tools and torque settings to guarantee optimum performance. The Rega RB220 Tonearm uses our custom one piece, aluminum arm tube, carefully manufactured to optimise performance and reduce stress on the Rega designed ultra low friction polymer bearings (patent pending).